Terms & Conditions
Last Updated: September 2026
Welcome to Paradise Wellness, a doctor-led skin, hair, laser and aesthetic clinic group with clinics in Vasant Vihar, Gurugram, Pitampura and Civil Lines.
These Terms & Conditions explain the rules that apply when you access or use this website, contact the clinic, submit an enquiry, book an appointment, purchase a treatment or use any service provided through the clinic.
By using this website or booking a service, you agree to these Terms & Conditions.
1. Website Information
The information published on this website is provided for general educational and informational purposes.
The website may contain information about:
- Skin treatments
- Dermatology services
- Laser treatments
- Laser hair removal
- Hair treatments
- Hair restoration
- Facial treatments
- Hydrafacial
- Chemical peels
- Skin rejuvenation
- Skin tightening
- Body contouring
- Injectables
- Botox
- Dermal fillers
- PRP treatments
- Skin boosters
- Aesthetic treatments
- Wellness services
- Cosmetic procedures
- Skincare
- Haircare
- Treatment aftercare
Treatment availability may differ by clinic location, practitioner, equipment, treatment suitability and applicable regulations.
Website content should not be considered a substitute for an individual consultation with a qualified healthcare or aesthetic professional.
2. No Guarantee of Treatment Results
Individual treatment results vary.
Results can depend on factors including:
- Skin type
- Hair type
- Age
- Genetics
- Hormonal factors
- Medical history
- Lifestyle
- Treatment area
- Treatment protocol
- Number of sessions
- Individual response to treatment
No specific result, treatment duration, number of sessions or cosmetic outcome is guaranteed unless expressly stated in a written agreement.
Before-and-after photographs are examples of individual results. They should not be interpreted as a guarantee that another client will achieve the same result.
3. Medical and Aesthetic Consultation
Certain treatments may require:
- Consultation
- Skin assessment
- Hair assessment
- Medical history
- Patch testing
- Suitability assessment
- Other treatment-specific checks
The clinic or practitioner may recommend an alternative treatment, additional assessment or postponement where a treatment is considered unsuitable.
Clients should provide accurate information about relevant medical conditions, allergies, medications, previous procedures, pregnancy, skin conditions, hair conditions and other factors that may affect treatment suitability.
4. Treatment Risks
Skin, laser, hair, injectable, aesthetic and cosmetic treatments may involve risks and temporary or treatment-specific side effects.
Depending on the procedure, these may include:
- Redness
- Swelling
- Sensitivity
- Irritation
- Dryness
- Bruising
- Temporary discomfort
- Pigmentation changes
- Other treatment-specific reactions
The risks associated with a particular procedure should be discussed with the relevant practitioner before treatment.
Clients should follow all treatment preparation and aftercare instructions provided by the clinic.
5. Appointment Booking
Appointments may be booked through:
- Website
- Telephone
- Online booking systems
- Social media
- Clinic reception
- Other authorised booking channels
An appointment is considered confirmed only after confirmation from the clinic or completion of the applicable booking process.
The clinic may contact clients regarding:
- Appointment confirmation
- Appointment reminders
- Treatment preparation
- Rescheduling
- Aftercare
- Follow-up communication
6. Appointment Cancellation and Rescheduling
Clients should provide reasonable notice when cancelling or rescheduling an appointment.
Cancellation, rescheduling, advance payment and no-show policies may vary according to the treatment or clinic location.
Where applicable, these conditions will be communicated before or during the booking process.
Repeated cancellations, late cancellations or missed appointments may affect future booking availability.
7. Late Arrival
Clients arriving late may receive a shortened treatment session if sufficient time is not available to complete the scheduled appointment.
The clinic may reschedule the appointment where necessary.
Any applicable cancellation or rescheduling conditions will continue to apply.
8. Treatment Packages
Treatment packages are subject to the conditions communicated when the package is purchased.
Packages may have:
- Validity periods
- Defined numbers of sessions
- Treatment-area restrictions
- Booking conditions
- Payment conditions
- Transfer restrictions
- Cancellation conditions
Package sessions should be used according to the applicable package terms.
9. Pricing
Treatment prices displayed on the website may change.
Prices may vary according to:
- Treatment type
- Treatment area
- Number of sessions
- Practitioner recommendation
- Products used
- Clinic location
- Promotional offers
The applicable price will be communicated to the client before purchase or treatment where reasonably possible.
10. Offers and Discounts
Promotional offers, discounts, packages and introductory prices may be subject to specific conditions.
Offers may have:
- Start and expiry dates
- Limited availability
- Treatment restrictions
- Location restrictions
- Booking requirements
- Payment conditions
The clinic may modify or discontinue an offer according to its published terms.
11. Payments
Payments may be made using the payment methods made available by the clinic.
Clients are responsible for providing accurate payment information.
Where an advance payment or deposit is required, the applicable booking and cancellation conditions will be communicated before payment.
12. Refund Policy
Refund eligibility depends on:
- Service
- Treatment
- Package
- Product
- Payment method
- Applicable payment terms
- Applicable law
Completed treatments may not be refundable unless required by applicable law or specifically agreed by the clinic.
Package refunds, cancellations and unused sessions are subject to the terms communicated at the time of purchase.
13. Skincare and Product Recommendations
The clinic may recommend skincare, haircare or other products based on an individual's treatment plan.
Clients should follow the instructions provided by the clinic or practitioner.
Clients should inform the clinic about known allergies, sensitivities and previous reactions before using a recommended product.
14. Website Content Accuracy
Reasonable efforts are made to maintain accurate and current website information.
However, the following may change:
- Treatment prices
- Treatment availability
- Practitioners
- Clinic timings
- Equipment
- Services
- Offers
- Contact information
The clinic does not guarantee that every piece of website information will always be complete, current or error-free.
15. Educational Content
The website may publish:
- Articles
- Guides
- Treatment explanations
- FAQs
- Skincare information
- Haircare information
- Treatment comparisons
- Aftercare guides
- General wellness information
Educational content is intended to help users understand general treatment concepts.
It should not be treated as a diagnosis or personalised medical recommendation.
16. Copyright
Website text, photographs, graphics, videos, logos, designs, software and other materials may be protected by copyright, trademark or other intellectual property rights.
Unless permission is provided, users may not reproduce, copy, modify, distribute or commercially exploit protected website material.
17. User-Submitted Content
Users may have the opportunity to submit:
- Reviews
- Comments
- Enquiries
- Photographs
- Testimonials
- Feedback
Users are responsible for ensuring that submitted content is accurate and does not unlawfully infringe another person's rights.
The clinic may moderate or remove content that violates applicable laws or website rules.
18. Website Security
Users must not attempt to:
- Access restricted areas without permission
- Introduce malware
- Attack website systems
- Disrupt website functionality
- Scrape content unlawfully
- Circumvent security controls
- Submit fraudulent information
- Interfere with website functionality
The clinic may restrict access where misuse is identified.
19. Privacy
Personal information collected through the website, enquiries, appointments, forms, consultations and other interactions will be handled according to the applicable Privacy Policy.
Users should review the Privacy Policy for information about:
- Data collection
- Data use
- Data storage
- Data protection
- Cookies
- Analytics
- Communication
- Third-party services
20. Cookies
The website may use cookies and similar technologies for:
- Website operation
- Security
- Analytics
- Performance measurement
- User preferences
- Advertising
- Conversion tracking
Cookie use should be explained in the applicable Cookie Policy or Privacy Policy.
21. Third-Party Services
The website may integrate with services such as:
- Google Search
- Google Maps
- Google Analytics
- Google Search Console
- Google Business Profile
- Online booking systems
- Payment providers
- Social media platforms
- CRM systems
- Advertising platforms
Third-party services operate according to their own policies and terms.
22. Changes to the Website
The clinic may update, change, suspend or remove:
- Website pages
- Content
- Services
- Features
- Treatment information
- Prices
- Offers
- Booking options
Information may be updated to reflect changes in treatments, technology, pricing, availability, regulations or business operations.
23. Changes to These Terms
These Terms & Conditions may be updated from time to time.
The latest version published on this page will apply to future use of the website unless otherwise required by applicable law.
24. Applicable Law
These Terms & Conditions are governed by the laws of India, and courts at New Delhi shall have jurisdiction, unless another jurisdiction is legally applicable.
25. Contact Information
For questions regarding these Terms & Conditions, website information, appointments, treatments or other services, users may contact the clinic using the contact details published on the website.
Clinic Name: Paradise Wellness
Address: B7/1A, Block B, Vasant Vihar, New Delhi 110057 (and our clinics in Gurugram, Pitampura and Civil Lines)
Phone: +91 97738 63777
Email: info@paradisewellness.in
Website: www.paradisewellness.in
26. Acceptance
By accessing this website, submitting an enquiry, booking an appointment or using the clinic's services, you acknowledge that you have read and understood these Terms & Conditions and agree to the applicable terms.